Privacy Policy

1. Data Controller

Umbris bv
Brandstraat 26
9160 Lokeren
Belgium

T 09 353 73 73

Umbris bv processes your personal data, which are data that can lead to the identification of your person, in the context of its activities. Through our privacy policy, we inform you about the data we process when you use our website/webshop or when you have an agreement as a customer or supplier with Umbris bv.

Your personal data are protected and processed in accordance with the General Data Protection Regulation (GDPR), in Dutch Algemene Verordening Gegevensbescherming (AVG) no. 2016/679 of the European Parliament, in force since May 24, 2016, and applicable as of May 25, 2018.

This privacy policy applies to the website www.umbris.be.

Umbris bv is not responsible for the privacy policy of other sites and sources.

2. What personal data are collected and stored?

The following personal data are processed:

General personal information such as: name, first name, email address, telephone number, address details, other data that you have provided to Umbris bv in the context of an agreement.
Information to enable a purchase or quotation request and thus process it for the correct execution of our agreement and the associated services.
Information that we may receive in the context of satisfaction surveys, complaints, or other communication addressed to us.
Information or images that have been entrusted with prior consent from the customer to announce, present, or explain achievements, projects, or other elements.
Data resulting from one or more visits to our website are stored in Google Analytics but always anonymously. These data can never be traced back to one person or organization.

3. Why are these personal data processed and what is the legal basis for processing?

All personal data collected and processed by Umbris bv are necessary

For the execution of our agreements to comply with legal obligations.
To inform you and for additional communication and thus respond to your questions via our website or by phone.
To be able to reach you in writing or by phone for follow-up if necessary.
For marketing purposes such as sending newsletters or participating in contests, always with prior consent and for which you can withdraw your consent at any time.
For processing your payments.

The following processing is done to comply with legal obligations:

For accounting processing.
To guarantee your rights as a consumer.
Against fraud or for communication to governments or certain authorities by law

For the processing of personal data, we rely on your consent and/or the necessity of the processing to provide our services to you, or on a legal obligation or legitimate interest.

4. How are the data collected?

The personal data are collected based on voluntary completion and disclosure by the customer himself. This happens

Via personal contact using Umbris bv's address details, telephone details, or email.
Via the contact form and the fields provided for this purpose on the website.

The collection of this data is necessary for the execution of the services of Umbris bv.

5. Access, duration, and retention of the collected data

Your personal data are kept for as long as strictly necessary to achieve the purposes for which your data were collected, in line with the legal, regulatory, and internal requirements in this regard.

Your data are processed exclusively for and by Umbris bv. This information is not disclosed to third parties, except for the performance of services or delivery of products necessary or with prior consent.

For the technical processing of your data and the associated support, for example, with electronic CRM software (Teamleader) or accounting packages (Exact Globe), such entities are granted exclusive and temporary access to your data. These third parties operate within the strict limits of our instructions and are also obliged to act in accordance with GDPR for the processing of this data. This ensures the security and confidentiality of your data.

6. Security of your data?

Your personal data are always treated confidentially. We take additional organizational measures to guarantee the security of your personal data as much as possible.

The data collected by Umbris bv via the website are secured using the following measures:

security via https:// (websites equipped with an SSL certificate),
security via unique login with email address and password of the CMS system, software program, accounting package, etc.
antivirus protection on the electronic devices used

Additional measures that are also possible include additional security through 2-step verification or via an authenticator app.

7. Your rights regarding the processing of personal data:

Right to access, correct, or supplement your personal data: you can always request access as well as clarification as to whether or not your personal data are being processed. You will be granted access to the data upon simple written request.

Right to be forgotten: You retain the right to have some or all personal data deleted.

Right to data portability: In certain circumstances, you may obtain the right to obtain or transfer your personal data to another data controller.

You can object at any time to the use of your personal data for direct marketing purposes.

Additionally, you also have the right to request the withdrawal of your consent or object to the processing of your personal data.

To exercise your right, you must address a written request, along with proof of identity, to [email protected].

If you believe that Umbris bv has not complied with data protection legislation, you can lodge a complaint with the Commission for the Protection of Privacy via [email protected].

8. Contact

For questions or if you wish to exercise your rights regarding data protection, you can directly contact Umbris bv via [email protected] or by correspondence to Umbris bv, Brandstraat 26, 9160 Lokeren.

To exercise your rights, you must provide proof of your identity, which can be done by providing a copy of your identity card or passport for verification.

Disclaimer

Umbris bv reserves the right to amend this Privacy Policy within the limits of applicable privacy and data regulations.